Shipping Policy
Effective Date: April 11, 2025
At Wee the North, most purchases are fulfilled in-store. Shipping is available only for special orders and must be arranged in advance. Please read the details below carefully.
1. In-Store Pickup (Default Option)
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Most products are available for pickup at our store in Chelem, Yucatán.
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If the product is marked as "In Stock – Ready for Pickup", you may come to the store during business hours.
2. Special Orders & Shipping Requests
Shipping is available only for pre-arranged special orders to the Yucatán Peninsula.
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Customers must contact us directly via:
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Available couriers: Estafeta and Paquetexpress
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Shipping costs, delivery times, and product availability will be confirmed case by case.
We offer nationwide shipping by request, not default.
3. Preorders
If a product is listed as Preorder, please contact us before placing an order.
We will provide:
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Estimated delivery time
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Product availability
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Shipping cost (if applicable)
4. Free and Paid Shipping
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In-store pickup is always free.
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Special order deliveries require additional fees, which will be discussed individually before purchase.
5. Damaged or Missing Shipments
If your special order arrives damaged or is not delivered, please:
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Email us immediately at 📧 wtnchelem@gmail.com
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Include clear photos of:
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The damaged packaging
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The damaged product
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All claims are reviewed on a case-by-case basis and are not guaranteed.
As outlined in our refund policy, returns and refunds are not generally accepted.
6. Questions or Custom Requests
Please feel free to reach out to us before placing a special order to confirm availability and shipping options.
Thank you for supporting a small local business in Yucatán.